Support Engineer - Intune at Microsoft | Recruitmentblogs
Responsibilities
-Provide quality support and reliable technical solutions via phone or email in order to find the best solution for technically complex problems
-Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve issues.
-Empower customers to find information, self-solve when they decide to and learn more about Microsoft products, services and support.
-Advise customers on how to gain additional value from their Microsoft products.
Document your technical work and research to help your colleagues, improve the product, and improve the support experience
-Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
Qualifications
Required Skills and Knowledge
-Fluency in English and either French or German is a must
-Problem solving and troubleshooting skills
Exceptional customer service, overall communication and technical writing skills.
-Ability to actively participate in team support by proposing and implementing solutions
Technical requirements:
-Strong knowledge of: any Windows OS, Mobile device OS, Client/Server knowledge, understanding of Cloud services
-Nice to have would include: Exchange, SCCM, Mobile device configuration and app deployment, Cloud products like Azure, Office 365, other Mobile device management tools and programming knowledge
-Recent work experience in a customer facing support role