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Orange IT Vacancies| Internal Security Engineer | IT Service Desk Engineer

Orange IT Vacancies| Internal Security Engineer | IT Service Desk Engineer


Internal Security Engineer

CityStars, Cairo, Égypte – Egypt

 

 

About the role

CMI / OBS IT /  Network &Security Service Management is looking for a Security engineer

The main job roles are:

- To implement the Security policies of the company for several domain of activities, which are our Network and its multiple interco, Remote Access service and our laptops/desktops
- Contribute to the definition and review of these policies
- Help to the resolution of internal network related security incidents
- Manage security change requests on our perimeter
- Manage IT projects driven by Security concerns
- Support the securing of our web services exposed on the Internet.
- Promote Security best-practices
- Contribute to internal and external audits as needed
- Work closely with the Security Service Manager and Security Chief Officer
- Manage our system of logs collection and provide high-level analysis

Additional responsibilities can be managed depending the applicant skills



About you

- Fluent in spoken & written English. French spoken is a plus
- Knowledge of networking, IP and Internet technologies required.
- Knowledge of security technologies such as Authentication, PKI, Encryption, Anti-Virus, Firewalls, Proxies and Intrusion Protection is required.
- Knowledge of security best practices
- Practice of UNIX(s), MS Windows systems administration is a plus
- Practice of network and security support & operations appreciated
- Good communication and negotiation skills



Department

Customer Marketing& Innovation

 

Contract

Regular

 

APPLY HERE


IT Service Desk Engineer

Egypt Cairo – Egypt

About the role

• Telephone support and/or shift hours mandatory
• Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool.
• Respond to all escalations on a timely manner in line with the Incident Handling Policy.
• Provide updates to the customers per the Incident Handling guidelines. Updates include managing updates notifications, Email and Telephone communication.
• Diagnose incidents utilizing administration tools or remote control utilities to troubleshoot PC, operating system or system incidents
• Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
• Perform technical escalations in line with Incident Handling policy
• Ensure incidents are routed to the proper next level/organization as part of the incident management process
• Liaise with other relevant departments e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure all incidents are managed properly
• Maintain a good degree of technical knowledge of all Orange Business Services IT services and applications.
• Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
• To resolve by himself/herself most of the incidents relevant to the scope of expertise.
• Undertake any other reasonable task as assigned



About you

Customer Service orientated, customer focused with good customer service skills.

Ability to multitask
Good PC troubleshooting background
Good troubleshooting logic to isolate the fault.
At least one formal technical qualification related to Office IT, infrastructure, OS, Data Base
Fluent in spoken and written English and French is a plus
Team work, Simplicity, Agility, Flexibility, Adaptability, result driven and Autonomous
Good communication skills and multi culture understanding
Prioritization and time management



Additional information

Job Contacts:

Within Orange Business Services:
Other Support groups.
Orange Business Services employees who are raising issues related to any corporate application or service they are using.
Hosting and infrastructure entities
Event Management
Business Partners which having a defined support process.
Contractors, externals and temporary employees who have a defined support process
France Telecom support team.
FT International (FT Subsidiaries)

Outside Orange Business Services:



Department

Customer Marketing& Innovation

 

Contract

Regular

 

APPLY HERE

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