IN Support Specialist Vacancy | Etisalat jobs |0 to 2 years of Experience.
Job Details:
- Intelligent Network Operations Team member main task is to ensure smooth operations of the Charging nodes. The Job holder will be responsible to maintain/monitor the charging system and IN nodes and ensure availability 99.999% of the vital systems.
Main Responsibilities:
- Investigate escalations of critical and major alarms to facilitate taking the most appropriate actions according to the cases.
- Conduct regular health checks to the Intelligent Network nodes to verify the data and take corrective actions whenever needed.
- Handling incoming requests from concerned parties (e.g. problems of first lines, technical investigations and analysis, etc...) to ensure sufficient support and smooth operations.
- Testing new packages and new tariffs implemented on the system to ensure proper deployment and service availability
- Create and update reports and event tracking of the major issues to present to the management
- Study the vendor documentations and Etisalat’s products descriptions, in order to guarantee acquiring comprehensive and adequate knowledge.
- Open cases with Node vendors and follow up to ensure timely and accurate resolution.
- Develop new and customized tools that support business requirements, in order to reduce the health checks processes timeframes and increase efficiency.
Qualifications Essential
- University Degree in Electrical Engineering / Telecommunication Engineering / Computer Science / Computer Engineering
- Minimum 0 to 2 years of Experience.
Qualifications Desirable
- Cooperative in a team work environment
- Flexible and responsive
- Working Under Pressure
Experience Essential
- - Basic Knowledge about communications concepts (Transmission Signaling protocols specially SS7 protocol …etc )
- - Basic knowledge about Intelligent Networks and Core Networks
- - Basic Knowledge about Networks (IP networks GSM Networks .. )
- - Basic Knowledge about Operating systems (UNIX LINUX …. )
- - Basic knowledge about SQL fundamentals.
Experience Desirable
- - Good knowledge about Unix/Linux
- - Good knowledge about SQL.
- - Good knowledge about Shell scripting
- - Good knowledge about any other programing language like (perl java ...etc)
- - Operating Systems Courses ( UNIX LINUX …etc )
- - Database Administrations ( Oracle Times Ten Sybase ….etc)
Certifications and licenses needed.
- -Presentation Skills
- -Communication Skills