Customer Support Specialist (Arabic Speaking)At CODA PAYMENTS
Responsibilities
Ensure that our customers have a great experience using our
service by responding to their questions via phone, SMS, e-mail, Facebook, CRM,
and any other way that customers might think of to get in touch with us.
Liaise with our mobile operator, Merchants and other
partners as required to help quickly resolve any problems that customers have
using our service.
Perform marketing activities with close collaborations with
our marketing team.
Assist to conduct and carry out transaction tests to
identify any potential issues of payment channels
Requirements
At least 2 years experience in customer-focused role
(service, hospitality, call centre, etc.)
Positive personality and attitude
Flexible to changes and has sense of urgency
Excellent problem-solving skills
Time management skills
Good communication skills in English and Arabic
Please submit your resume in English