القائمة الرئيسية

الصفحات

Customer Solution Analyst At Nestlé Egypt

 Customer Solution Analyst At Nestlé Egypt


Customer Solution Analyst At Nestlé Egypt

Job Description :

•    Complete and resolve all demand capture failures within defined service level agreement
•     Align material information with customer to be able to capture orders
•    Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository
•    Apply the mitigation agreed with customer if related to already existing orders or Request to Order Fulfilment to setup the mitigation action for future orders
•    Manage Stock Allocation issue that requires a customer contact
•    Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC(Interface Centre of Competence)
•    Contact the customer and propose a resolution in case of Transportation issue related to Load Optimization, Carrier Selection, Appointment Scheduling and Delivery delay
•    Contact the customer and propose a resolution in case of Physical Logistics(Warehouse) issue related to Warehouse Capacity and/or Pick&Pack and loading issues
•    Collaborates with billing in the resolution of billing issues that requires a contact with the customer
•    Provide 360 visibility on status of orders to customers and internal teams
•    Collaborate with relevant specialists (in COC and Market) to determine and better understand cause of master data and pricing exceptions that cause blocks or order failure - e.g. COC O2C Master Data Specialist and COC Pricing Analyst
•    Ensure regular monitoring of open orders as per steps and frequency defined in SOP Standard Operating Procedures and Standard Routines

•    Contact customer or internal contact to resolve blocked orders within Service Level Agreement

Job Requirements:

•    Bachelor’s Degree in Business Administration or any related field
•    Passion for working with customers, internally and externally
•    Fluency in English & Arabic languages
•    SAP experience is must
•    Power BI knowledge is a plus
•    Analytic endowment
•    Shows a strong desire to develop trust and long-term relationships
•    Proactiveness for service improvements and responsive to customer demands

•    2-4 years of experience in Supply Chain


Apply Here

reaction:

تعليقات