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Customer service and logistic coordinator (FMCG sector) At Elmazr3a.com (1-4 call center experience)

 Customer service and logistic coordinator (FMCG sector)  At Elmazr3a.com (1-4 call center experience)


Customer service and logistic coordinator (FMCG sector)  At Elmazr3a.com (1-4 call center experience)


About the job

Description: Customer service and logistic coordinator (FMCG sector)

 

•Job Type: Variable shifts (1 day off)

 

-Preferred residents of ( Obour- Elshroq-new cairo-Masr elgdeda - Naser city)

 

•Location: Obour,Ahmed Orabi Agricultural Compound.

 

•Must own a car

 

•Job Duties:

 

- Resolve customer complaints via phone, email, whats app and social media.

 

- Attracts potential customers by answering product and service questions

 

-Maintains customer records by updating account information.

 

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

 

- Prepares product or service reports by collecting and analyzing customer information.

 

- Handle changes in policies or renewals.

 

- Handling mapping on google maps and following with delivery agents.

 

•Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Retention Skills, Follow up Skills.

 

•Gender: Any

 

•Age: 21 – 28

 

•Experience: 1- 4 call center experiences.

 

•Languages: Excellent English.

 

•Salary: 4000 EGP.

 

Please send your updated CV to ramez@elmazr3a.com and write " Customer service and logistic coordinator " in the subject, any email without the mentioned job will be discarded.

 


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