Call center AT HSBC Bank- Contact Center (Fluent English is a MUST!-from 0 to 2 years exp in Contact Center is preferable)
Role Purpose
Receives general inbound customer calls in a contact centre
environment typically on a single product and or proposition. Provides high quality service to achieve maximum customer
satisfaction by resolving the customer query at first contact where possible.
Listens to the customer and establishes needs to offer relevant products. Takes
ownership and initiative to complete necessary research and customer follow up
or direct the customer to the appropriate department for resolution. Responsible for achieving individual targets and /or sales
goals whilst maintaining quality and compliance.
Principal Accountabilities
- Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
- Individual service, quality and sales targets through proactively introducing customers to new and value adding products and services that meets their needs
- Targets on efficiency, quality and effectiveness
- Adherence to documented policies an procedures
Qualifications
- Must have education standard to at least high school diploma and be of a legal working age
- Must be proficient language(s) required by the process
- Open to working flexible shifting schedules
- Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
- Takes pride in delivering what is promised in line with the customer and service expectations
- Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Proficiency with personal computers and basic software packages and specialised applications
- Excellent communication skills and is polite and friendly at all times
- Displays patience and empathy
Job Field
: Call Center
Primary
Location
: Middle East-Egypt-Egypt-Cairo
Schedule
: Full-time
Shift
: Rotating
Type of Vacancy : Country vacancy
Job
Posting
: 22-Nov-2020, 11:10:26
Unposting Date
: 29-Nov-2020, 23:59:00
APPLY HERE