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Call Center Agent vacancy | Nestlé Egypt jobs

 Call Center Agent vacancy | Nestlé Egypt jobs


Cairo, EG

Position Snapshot

Location: Cairo, Egypt

Company: Nestlé Egypt

Full-time

 

Position Summary

To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for telesales whilst developing relationships with customers.

 

A day in the life of...

    Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes

    Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360 visibility tool

    Assign correct owners to customer request based on identified reasons

    Recording of customer feedback from all areas of O2C processes

    Capture Voice of Customer and external surveys to learn customer perception and expectation

    Provide basic technical solution and document requests by customer

 

What will make you successful

    1 to 2 years of Customer service in similar market environment

    1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales

    Operational experience in logistic functions (optional)

    Experience working in strong team environment and able to use problem solving skills.

    Excellent written and oral communication skills.

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