Branch Manager - Al Mansourah atArab Bank Egypt
Job Details
Employment type:Full-time
Industry:Banking
Job Description
Responsibilities
-Implement Branch Sales Budget and business plan.
-Drive, manage & track branch performance toward achieving business, sales & service quality goals& targets through marketing bank products &services and increase customer base by direct and cross selling.
-Manage in coordination with Retail Management staff vacations& vacancies in a manner to ensure best service to customers
-Meet on a regular base with branch staff to review,assess and enhance level of sales & service.
-Coach and train staff to ensure full awareness of Bank products, services and P&P
-Manage & approve counter transactions according to the authority matrix.
-Ensure all Audit notes are fully adhered to and that there are no repetitions.
-Manage and implement channels migration
strategy.
-Manage staff rotation within branch/branches to ensure all functions are fully covered.
-Ensure manning the Meeter/Greeter & CIO desks as per the schedule on daily bases.
-Ensure services carried out to all customers
regardless of segment are up to level of customer satisfaction.
-Ensure adherence to the Branch Operating Model.
Qualifications
Education:
University degree in business administration or
finance from a reputable university
Experience:
Min. 8 years experience in banking, Branch
management experience is a plus
Competencies:
-Fluent in English & in Arabic.
-Strong sales & services orientation.
-Excellent communication, negotiation &
interpersonal skills
-Excellent computer skills &Problem solving skills.