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Undergraduate Intern, Service Delivery Engineer| تدريب للطلبه في شركه Dell


Undergraduate Intern, Service Delivery Engineer| تدريب للطلبه في شركه Dell

Undergraduate Intern, Service Delivery Engineer| تدريب للطلبه في شركه Dell

Responsibilities

-Plans, directs, and coordinates the organizational/technical activities required for delivery of the services to ensure technical solution meets contracts specifications.

- Builds in-depth knowledge of clients' priorities, challenges and initiatives and become a trusted advisor.

-  Identifies potential sales opportunities and help coordinate efforts with sales and Global Services SMEs to pursue opportunities. 

-Maintains awareness of all service matters and manage customer during high priority escalations. 

- Develops strategic account growth plan along with sales and Global Services SMEs.


-Ensures that full life cycle delivery costs are within or better than the delivery costs contracted according to the service level agreement. 

-Coordinates the activities of technical solution team members to meet contract obligations. 

-Provides complex metrics and reporting support to all relevant stakeholders.

 -Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement. 

-Identifies opportunities for growth and innovation.

- Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience and relationships


Key Responsibilities


-Assists in, and learns specific delivery support activities for a single customer 

-Assists in developing technical and process documentation Focus of activities is collection data and analysis

- Assists with analyzing specific issues/obstacles with internal team Interactions are primarily with Dell team(s)



Essential Requirements


-Intermediate organizing and planning skills to oversee program deliverables

-Intermediate priority setting and delegation skills

-Intermediate analytical, problem solving, negotiation and organizational skills


Apply now




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