Relationship Officer at alahli bank of kuwait ABK
Location: Smart Village Branch
(EGY43), Egypt
Experience :From 0 to 4 years of banking experience
Job Purpose
Deliver high quality service to customers
through providing banking service
Key Accountabilities
·
Sales Achieve sales targets covering all required banking products
as per branch business objectives.
·
Sales opportunities Identify sales opportunities and utilize those
to achieve customer efficiency.
·
Products Explain products and services to customers in order to
achieve sales
·
Customer service Deliver high quality customer service and exceed
satisfaction goals by reducing customer complaints
·
Complaints Resolve issues and complaints from customers; escalate
issue when outside authority
·
Customer requests Process requests from existing and new customers
and provide them with excellent service
·
Customer administration Send, receive and file confirmations and
ensure transfers are properly processed
·
Customer records Create, update and maintain relevant customer
records ensuring that data is recorded appropriately
·
Corporate governance Ensure all activities comply with corporate
governance & regulatory/legal frameworks
Education
Bachelor Degree or equivalent certification/experience