Customer Services Specialist vacancy | dell
Responsibilities
If a customer
experiences a problem using a Dell Technologies product or service, the
Customer Services team has the knowledge at their fingertips to answer their
questions – by phone, email, chat or online. Building great relationships with
customers, we make a real difference. We also establish the systems that
provide solutions to questions and problems. What’s more, we report issues to
design departments to make sure Dell Technologies continues to provide products
that are better than ever. To keep up with constantly evolving technology, the
team is fully trained whenever a product is upgraded or launched.
Join us as a a
Specialist on our Customer Services team in [Location] to do the best work of
your career and make a profound social impact.
Key Responsibilities:
As part of our Customer
Services team you will be the customer advocate, ensuring complex issues are
dealt with quickly and effectively, while managing the customer’s expectations.
You will become an expert in Dell Technologies products, solutions and
capabilities, experimenting with new innovations and discussing best practices
with your team.
You will:
Respond to and resolve
customer queries through multiple communications channels
Increase customer
satisfaction and build loyalty through providing best in class personalized
customer support
Provide support to
leadership to effectively improve the overall service levels provided to the
customer
Have the opportunity to
provide coaching, guidance and direction to other team members
Essential Requirements:
Customer focused
Complex problem-solving
skills
Ability to articulate
and simplify customer issues and solution
Strong communication
skills & phone etiquette
Desirable Requirements:
Solid experience in a
customer facing role, providing remote IT support