ABK Bank Egypt Jobs| Relationship manager-Tahra branchوظائف البنك الاهلي الكويتي
ABK Bank is hiring Relationship Manager At Tahra Branch (EGY48), Egypt
Job Purpose:
Deliver high quality service to customers through providing banking service.
Key Accountabilities:
GENERIC ACCOUNTABILITIES :
• Sales Achieve sales targets covering all required banking products as per branch business objectives.• Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.
• Products Explain products and services to customers in order to achieve sales
• Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints
• Complaints Resolve issues and complaints from customers; escalate issue when outside authority
• Customer requests Process requests from existing and new customers and provide them with excellent service
• Customer administration Send, receive and file confirmations and ensure transfers are properly processed
• Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately
• Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks
Education
Bachelor's Degree or equivalent certification/experience
Competencies & Skills
Effective Communication,
Professional Ethics,
Customer Centric,
Result Focus,
Experience
More than 4 years of banking experience in CS