Nokia Enterprise MEA | Junior Sales Associate
Experience : not specified
Career level: entry level
Job type: full time
Job description:
- Sales – AM tasks for selected opportunities (funnel management, offer process, order launching, partner management)
- Forecasting – ensuring accuracy and maintaining currency
- Fulfilment – focus on customer delivery performance satisfaction
- Customer creation – new accounts in Customer Master Database
- Customer relationship & marketing activities – a range of practical and marketing-focused activities, lead management
- Governance assistance – prime contact for regional and global functions
- Market insight – maintaining a window onto evolving market conditions
Position Description
Sales
- Provide high-quality, fast-turnaround to customer requests for quotations, especially for simple sales of individual system components
- Work with lead Account Managers to generate and issue more complex customer quotations, including preparing collateral for internal reviews
- Pro-actively reach out to existing clients to stimulate run-rate business
- Accept orders from customers and ensure they are processed promptly and successfully
- Flag order processing risks to affected AMs and CT head
- As required, join bid war rooms to ensure on-time delivery of high-quality responses
Forecasting
- Work with AMs to ensure that Opportunity management (in CRM tool) is accurate and kept updated (the position is not responsible for CRM entry; rather it is a governance check and point of contact for resolving technical issues)
- Analysis of standard governance dashboards and generation of specialized reports based on current business needs expressed by CT head
- Reach out to a defined set of customer contacts to generate forecasts and enter those forecasts into CRM
Fulfilment
- Work with Nokia delivery teams to track progress against customer required dates and flag risks to AMs and CT head
- Provide a first escalation point for delivery issues – both for customer enquiries and guidance requests from Global Operations
Customer creation & screening
- Be the prime coordinator for the creation of new customers in the Nokia customer database
- Follow up with Compliance team (Anti-Corruption Assessment Form & Company Profile Questionnaire)
Customer relationship management & Marketing activities
- Organise/facilitate/document customer meetings, presentations and workshops
- Support in other marketing related activities & events (collateral preparation, event participation, communication)
- Organise customer CXO networking sessions
- Lead management - maintain customer info database, contact list, relationship plan, marketing plan and customer event calendar
- Drive expansion of approved customer press release library
Governance assistance
- Provide a “go to” point for regional and global functions that require insight into the CT business (both regular and ad hoc enquiries)
- Produce collateral required for regular regional reviews by engaging with the entire AM team
Market insight
- Maximise opportunities by researching industry, publications and related events and apply this knowledge to the servicing of existing customers.
- When opportunities arise, build a library of reliable collateral defining local market opportunities and share with local team
- Provide customer and competitor feedback to management
Position Requirements and Competencies
Position Requirements
- Bachelors or Master's degree in engineering, telecommunications, business or a related field.
- Fluency in Arabic, English and preferably French languages.
- Knows the principles of business management and sales processes
- Capability to operate within multinational and cross-functional virtual teams under time constraint / stress scenarios
- Enthusiasm in keeping abreast of technological and market trend as well as competitive intelligence
- Embrace challenges
- Customer Focus and meeting commitments
Competence Requirements
- Drive for Results
- Collaboration Skills
- Ability to identify and engage with all key stakeholders
- Ability to perform under pressure