القائمة الرئيسية

الصفحات

وظائف بنك CIB عام 2021| وظائف البنك التجاري الدولي بدون خبره

 



وظائف بنك CIB عام 2020| وظائف البنك التجاري الدولي بدون خبره 


1-Tellers(Giza branch)

Experience needed:0-2 years
Job Type: Full-time Employee


Job PURPOSE:

To perform the operational functions related to cash area including cash/non-cash transactions and provides a superior service level to all customers.

KEY ACCOUNTABILITIES

Operational Functions

• Perform all the ATM functions including preparing daily proof sheet , handling captured cards , filling along with the replenishment of  onsite ATM machines and reports any malfunctions for repairs and maintenance.

• Introduce alternative channels to customers to reduce traffic in branches according to bank SOP’s.

• Process all the cash counter transactions accurately in accordance with the set objectives.

• Manage the branch daily cash needs with Head Teller for better coordination of cash shipments between the branch and central vault. 

• Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in Branch standard operating procedure manual.

• Cross sell products based on customer potential and needs without affecting their primary work and service standards contributing in the achievement of the branches KPIs.

• Adhere to the bank standards related to the average waiting & serving time in addition to the productivity reports.

• Maintain zero cash shortages and excesses at counter to ensure maximum control on cash balance.

• Maintain accurate checking on all end of day reports and rectifying of highlighted discrepancies to ensure all controls and procedures are adhered to.

• Check counterfeit currencies, checks and identities.

Reporting

• Handle customer requests efficiently and raise any problems to the Head Teller/Operation Supervisor in order to meet customer satisfaction & to reach customer delight

• Be attentive to any possible frauds and risks and provide customer feedback to direct supervision.

• Deviations and exceptions reporting in branch monthly exception report in a timely manner

Policies, Processes and Procedures

• Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.

• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures

• Adhere to the bank clean desk policy

Day- to-day operations

• Follows the day-to-day operations related to own jobs in the  concerned department to ensure continuity of work

Compliance:

• Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks."


Qualifications

Qualifications:

• Bachelor’s degree of commerce, business administration, accounting or its equivalent

•  (0-2) Years of experience

Skills

• Good command of English and Arabic languages

• Communication Skills

• Problem Solving Skills

• Service Oriented

• Process Oriented

• Adept in using basic software such as office, internet and e-mail


For applying in position teller Giza branch

Apply from here


2-PAYROLL PERSONAL BANKER

Experience: 0-1 year
Primary Location: Egypt-Cairo-MOBTADAYAN
Job Type: Full-time Employee

Job Description


Job PURPOSE

To finalize and complete the needed documents and open the payroll customers’ accounts in addition to offering and x-selling other bank’s products in alignment with the bank’s policies and procedures

KEY ACCOUNTABILITIES

Process Implementation

1. Obtain the needed documents from the companies employees and open the payroll accounts in a timely manner to maintain accurate records in alignment with work policies and procedures

2. Present and cross sell the bank’s products (Cards/Loans) to the new companies’ customers and maximize the penetration of the current payroll customers

3. Attend regular meetings to review weekly/ daily/ monthly sales activities, progress on goals, and status of prospective customers

4. Develops and maintains strong working relationships with companies and employees to ensure their continued satisfaction with the products and banking services offered and market new products and services

5. Solve problems/complaints from customers and maintain strong relations with the segment customers

Policies, Processes and Procedures

6. Follows all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day- to-day operations

7. Follows the day-to-day operations related to own jobs in the Payroll Acquisition Channels department to ensure continuity of work

Compliance

8. Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks

Qualifications

Qualifications and experience

• Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent

• 0 - 1 years of relevant experience

Skills and Knowledge

• Good command of English and Arabic languages

• Basic selling skills

• Knowledgeable of banking products and services and a good motivator for enhanced performance

• Leadership skills, strong communication skills, strong interpersonal relations skills, strong marketing and sales capabilities"

Toapply in PAYROLL PERSONAL BANKER

Apply from here


3-SERVICE DESK TECHNICAL ANALYST

Experience needed:
Analyst: 0 - 2 years , 
Senior Analyst: 3 - 5 years 
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1
Job Type: Full-time Outsource

Job Description

Job Purpose

Provide effective and efficient 1st level of support to all CIB Staff/GTS clients to resolve the reported challenges in order to enable different business areas proceeding with their daily work smoothly.

Description

Service Desk Handling

1. Provide single point of contact for CIB end users/GTS clients regarding IT incidents and requests through phone calls, online tickets, to resolve and offer technical support for related IT issues.

2. Receive, log all interaction/ incidents and manage calls from CIB end users/GTS clients via phone, email, and online tickets, and deliver proactive actions to maintain high level of customer satisfaction.

3. Take ownership of users’ interactions/incidents, follow up on the status of problems on behalf of the user, and communicate progress in a timely manner, to ensure that cases are resolved.

4. Escalate IT services incidents and Requests, which cannot be resolved within agreed time scale to the 2nd line of support, to resolve the cases successfully.

5. Follow Up on 2nd line of support on daily basis for all pending cases, to ensure that cases are resolved.

6. Deliver proactive actions to maintain high level of customer satisfaction.

7. Meet Service Desk (KPI) Key Performance Indicators as set by the Service Desk Manager to Improve efficiency, ensure cost effectiveness and increase customer satisfaction.

8. Participate in team projects that enhance the quality or efficiency of IT support.

9. Perform technical troubleshooting and problem resolution including, Printing management, Telephony, Client computing applications, and User and password management, to resolve end users incidents and/or requests.

Policies, Processes and Procedures

10. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day Operations

11. Follow the day-to-day operations related to own jobs in the Service Management department to ensure continuity of work

Compliance

12. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks"

Qualifications

Qualifications & Experience:

o Bachelor’s degree of Computer Engineering/Computer science or its equivalent

o Analyst: 0 - 2 years of experience, Senior Analyst: 3 - 5 years of experience

o Good qualifications in Computers / Communication Engineering

o An ITIL qualification is a plus 

Skills:

o Good command of English and Arabic languages

Excellent communication skills

To apply in SERVICE DESK TECHNICAL ANALYST position 

Apply from here

reaction:

تعليقات